Reference

Legal Terms That Work for Your Account

nagaspin operates under terms designed to keep your account, wallet activity, and personal data handled with clarity. Access and eligibility depend on local law and are available where local law permits in Indonesia.

Account TermsData HandlingDANA, OVO, GoPay UseWallet VerificationJurisdiction Rules
nagaspin Legal Terms That Work for Your Account
REACH OUR TEAM

Contact Us About Policy or Account Questions

If you have a question about these terms, want to know what data we hold on your account, or need to request a correction, our support team is the right first stop. We handle account-level policy queries directly — no need to navigate a separate legal portal.

Team online

Live Chat

Chat with our support team directly from your account dashboard. Available for account, wallet, and policy questions during operational hours.

Email Support

Send a written request to our support address for data review, correction requests, or formal policy queries. We respond within our standard handling window.

Help Centre

Our help section covers common account questions, wallet verification steps, and how to submit a data request — accessible from any device.

HOW WE HANDLE DATA

Account Security and Data Practices You Can Check

We apply account-level security measures and data handling practices that reflect what Indonesian users reasonably expect from a wallet-connected platform. Here is how the key areas work in practice.

Data Retention

Account data is kept for as long as your account is active and for any period required by applicable law. You can request a summary of what we hold at any time.

Cookie Use

We use functional cookies to keep your session active and preference cookies to remember your settings. No behavioural advertising cookies are placed without your acknowledgement.

Account Security

Your account login is protected by password and optional OTP verification. We never ask for your DANA, OVO, or GoPay PIN — report any request like that to support immediately.

Data Change Requests

To update or remove personal data, log in and go to account settings, or contact support directly. Changes to wallet-linked details may require a short verification step.

Answers to Real Questions About Our Terms

These are the questions we see most often about account rights, data handling, and how our legal terms apply to you as an Indonesia-based user.

These terms apply to anyone who opens an account and accesses the platform from Indonesia, where local law permits. Eligibility is always subject to applicable Indonesian law and your region.

We store your account data on secured infrastructure. Wallet identifiers like your DANA or OVO account reference are held only as account records — we never store full payment credentials or PINs.

Yes. Log in to your account and submit a data access request through account settings, or contact our support team directly. We will confirm what data we hold and respond within a reasonable period.

Account data is retained for any period required by applicable law after closure, then deleted. You can ask support for details on the retention period that applies to your account.

Contact our support team via live chat or email with the details of your concern. For formal disputes, we follow a process aligned with applicable Indonesian consumer and data law.

We update these terms when needed and post notice on this page. Continuing to use your account after the effective date of any update is taken as acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.