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How nagaspin Handles Your Personal Information

Your privacy matters to how we run this platform. We collect only what we need to operate your account, process deposits through DANA, OVO, and GoPay, and keep your access secure — nothing more.

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What We Collect and Why It Stays With Us

nagaspin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your registration details — name, email address, and the mobile number you use to verify your wallet. When you fund your account via DANA, OVO, or GoPay, we record the transaction reference and amount so our payment

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team can confirm the deposit and credit your balance correctly. We do not store your full wallet PIN or banking credentials; those stay inside your own app. Your browsing activity on our platform — pages visited, games opened, session duration — is logged to improve how
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the lobby loads on your device and to detect unusual login behaviour. This data stays on our systems and is not sold to third-party advertisers. We may share transaction records with payment processors when resolving a dispute, and with regulatory bodies where local law requires it.
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Access to your account data is available only where local law and eligible regions permit. If you are accessing from Yogyakarta or any other part of Indonesia, the same data practices apply consistently across regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect What You Share

We apply standard encryption across account data in transit and at rest. Your payment details flow through the DANA, OVO, and GoPay networks under their own security protocols — we only receive the confirmation reference, never your raw credentials. Account sessions require re-authentication after inactivity, and any new device login triggers an OTP check to your registered mobile number.

Encryption in Transit

All data moving between your device and our servers travels over HTTPS. No account or payment data is transmitted in plain text at any point in the session.

Payment Data Handling

We store only the transaction reference from DANA, OVO, and GoPay deposits — not wallet PINs or linked bank account numbers. Your wallet credentials stay inside your own app.

Session and Login Security

Sessions time out after a period of inactivity. Any login from a new device triggers an OTP sent to your registered number before access is granted.

Data Retention and Removal

We keep your account data for as long as your account is active and for the period required under applicable local law. You can request deletion through the account help form once your account is closed.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review, update, or request removal of your personal data, our support team can walk you through the process. Submit a request through live chat, email, or our account help form and we will respond within the timeframe required under applicable local law.

Common Questions About Your Data

Here are the questions we hear most often about how we handle your information. If yours is not covered, reach us through live chat or the account help form.

We collect your name, email address, and the mobile number you use for wallet verification. No additional documents are required unless a transaction dispute or local compliance check arises.

We share only the transaction reference with the relevant payment processor when resolving a dispute. We do not sell your payment data or pass it to advertisers under any circumstance.

Yes. Submit a data access request through the account help form or live chat with your registered email. We will provide a summary of what we hold within the timeframe local law requires.

Log in, go to Account Settings, and select Privacy Request. Alternatively, contact support via email. Deletion is processed after your account is closed and any outstanding balance is resolved.

We retain records for the period required under applicable local law, typically for compliance and dispute-resolution purposes. After that period, data is removed from active systems.

Yes. The same data-handling practices apply regardless of which region in Indonesia you access from. Availability of the service itself depends on local law and eligible regions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How nagaspin Handles Your Personal Information

How We Protect What You Share

Encryption in Transit

Payment Data Handling

Session and Login Security

Data Retention and Removal

Reach Us About Your Data

Common Questions About Your Data

01 What personal data does nagaspin collect when I register?

02 Does nagaspin share my DANA, OVO, or GoPay data with other companies?

03 Can I see the data nagaspin holds on my account?

04 How do I request that my personal data be deleted?

05 How long does nagaspin keep my account data after I close my account?

06 Is my data protected if I access nagaspin from Yogyakarta or other parts of Indonesia?

Privacy Policy

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